Community
Video Library
Agent Training
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Freshchat
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Freshteam
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Administrator
Client Management
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Manage Import
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Create Clients
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Manage Clients
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Deactivate a client
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Manage Client fields with Field Manager
Agents and Agent Groups
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Create Agents
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Manage agent permissions
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How to deactivate an agent?
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Manage Agent Roles
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Create and manage Agent Groups
Field Manager
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Work with Field Manager
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Manage Ticket, Time Entry, and Client fields with Field Manager
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Configure ticket form fields
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Configure ticket task fields
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Configure time entry fields
Incident Management
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Business Hours
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Understanding Due by times and SLA policies
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Defining your Default SLA policy
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Creating multiple SLA policies for specific departments and groups
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Creating a task OLA policy in your service desk
Analytics
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Curated Reports
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Getting Started with Analytics
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Unable to access Analytics Reports
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How long does it take to generate data exports, report schedules and downloads?
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Report Sharing in Freshservice Analytics