Wed, 11 Jun, 2025 at 3:00 AM
Customers want to know when they can expect a response and resolution from you when they raise a ticket. A Service Level Agreement (SLA) policy lets you s...
Wed, 11 Jun, 2025 at 11:06 AM
The default SLA policy in Freshservice will be applicable to all tickets coming into your helpdesk. It will define the due by time on your ticket based on t...
Wed, 11 Jun, 2025 at 11:06 AM
You can create multiple SLA policies in your service desk and enforce a different SLA policy on tickets based on specific departments or groups that you use...
Wed, 11 Jun, 2025 at 11:06 AM
Operational Level Agreements (OLA) policy lets the support team have internal agreements with the teams that they collaborate with. Admins can configure OLA...
Wed, 11 Jun, 2025 at 11:06 AM