Field Manager is a centralized tool that allows administrators to manage and customize fields across various modules such as tickets, time entries, and clie...
Wed, 11 Jun, 2025 at 11:03 AM
The Field Manager service desk settings help you configure the default and custom fields for your service desk ticket forms and ticket tasks. You can co...
Wed, 11 Jun, 2025 at 10:21 AM
To configure the ticket form fields: Login to your Freshservice for MSPs account. (To configure ticket form fields at the global level) Go to Admin &g...
Wed, 11 Jun, 2025 at 10:31 AM
To configure the ticket task fields: Login to your Freshservice for MSPs account. Go to Admin > Global Settings > Service Management > Servic...
Wed, 11 Jun, 2025 at 9:55 AM
To configure the time entry fields: Login to your Freshservice for MSPs account. Go to Admin > Global Settings > Service Management > Service...
Wed, 11 Jun, 2025 at 9:55 AM
You can configure dynamic sections for custom dropdown fields in your ticket forms at the client-specific level. This enables the selection of different set...
Wed, 11 Jun, 2025 at 9:55 AM
You can configure dependent fields to introduce hierarchy in your field choices and organize them into categories and subcategories. Dependent fields allow ...
Wed, 11 Jun, 2025 at 9:56 AM
The agent and requester forms in Freshservice let you capture important data about your agents and requesters, and thereby help you provide a better support...
Wed, 11 Jun, 2025 at 11:04 AM