The article describes the plans and pricing structures for Freshservice for MSPs. Additionally, outlines the pricing structure of Day pass for an IT agent.
What is a Day Pass?
A Day Pass allows you to grant temporary, 24-hour access to agents who only need to use the service desk occasionally. This is a flexible option for team members who do not require a permanent agent license but need to perform specific tasks within the system.
You can purchase Day Passes in bulk for your account. To purchase Day Passes:
In your Freshservice for MSPs account, go to Admin > Global Settings > Account Settings > Day Passes section.
Select the required number of day passes and click Buy Now.
Once the day passes are purchased successfully, you can find the updated day passes balance under Available day passes.
Note: You can track the consumption of day passes in Usage history.
Plan Pricing
The following table includes the price structure.
Additional information
For more information, you can visit the Pricing plan.