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Multilingual Email Notifications let you deliver automated emails in users’ preferred languages, enhancing their overall experience. By adding supported languages to your service desk, you can personalize communication across regions. This article explains how to configure and manage supported languages for email notifications.

Add supported languages

Adding multiple languages to your service desk enables you to provide personalized notifications based on user preferences. You can add any number of supported languages to your service desk beside your default primary language. 

Follow these steps to add additional languages:

  1. Go to Admin > Account Settings > Service Desk Settings.
    •  To modify global settings, navigate to Admin > Global Settings > Account Settings > Service Desk Settings.
    • To modify client-level settings, navigate to Admin > Client Settings > {Client Name} > Account Settings > Service Desk Settings.
  2. In the General settings section, click Manage languages.
  3. In the Supported languages section, search and add all the languages you want to support.
  4. Click Save once you are done adding all the languages.