Closure Rules ensure that service agents cannot resolve or close a ticket unless certain predefined conditions are satisfied. This rule helps to regulate th...
Wed, 11 Jun, 2025 at 11:02 AM
Supervisor Rules allows you to automate ticket handling through time and event-based triggers. These rules enhance operational efficiency by reducing manual...
Wed, 11 Jun, 2025 at 11:02 AM
Canned responses helps agents to reuse replies with a single click, ensuring faster resolution and a uniform tone across communications. TABLE OF CONTEN...
Mon, 13 Oct, 2025 at 2:38 PM
Scheduler allows you to automatically create recurring tickets at set intervals, providing a way to schedule routine IT tasks like system backups, password ...
Tue, 9 Sep, 2025 at 10:27 AM