Business Hours

Managing SLAs for a globally distributed support team can be challenging, especially when teams operate across different time zones or shifts. Multiple Busi...

Freshservice for MSPs allows you to manage Business Hours and Business Hour Policies at both global and client levels. These settings play a critical role i...

A Sender Policy Framework record (commonly known as SPF) will ensure that emails sent from the specified domain are not marked as spam by any email clients....