Analytics

Analytics allows you to deep dive into your data and obtain insights, specific to your business. With Analytics being a platform built for everyone - decide...

This occurs when an agent lacks adequate accesses to specific modules. For example: When an agent attempts to access ticket reports but lacks the permi...

Data exports and report/widget schedules within Analytics get generated according to the below SLAs from the scheduled trigger time. Activity Frequ...

To unlock the full potential of data, it is essential that the data is shared with others, and in a format that showcases its true value. For any changes ma...

Percentage is a comparison calculation. Simply put, it is a ratio between two numbers: the part and the whole. On one hand, you’ll have the number to comp...

This article is applicable if you are trying to sort a table after applying the 'group by' filter.  Sorting (in the ascending or descending order) ...