Curated Reports

Curated reports in Freshservice for MSPs are a set of prebuilt, out-of-the-box reports designed to help you quickly analyze key metrics without building rep...

The Agent Performance report evaluates the efficiency of individual agents in handling tickets across clients. It provides a comprehensive comparison of key...

The Agent Group Performance report evaluates the efficiency of agent groups in handling tickets across clients. You can track each agent group's perfor...

The Service Performance for clients report evaluates the service across clients, based on key performance. You can track service performance for clients ac...

The Client-specific Summary of Ticket Resolution report provides a summary ticket resolved along with other key metrics for a client. You can analyze the q...

The Service Desk Essentials report provides a quick view into the key metrics of your service desk. You can analyze service desk performance across the fol...

The Client Satisfaction Survey Insights report provides a data-driven view of how satisfied your clients are with the support they receive, based on CSAT su...

This report provides insights into the distribution of active and inactive users across all clients. It helps you identify usage patterns, understand client...

This report evaluates the performance and usage of solution articles across clients. It provides insights of your knowledge base performance that is filtere...