Managing Tickets

The Freshservice for MSPs Tickets module centralizes essential information related to service desk tickets. It provides a comprehensive overview, consolidating all the necessary details required for efficient ticket resolution within your organization. You can view and access all your service desk tickets either in a list view or board view.

See the following topics for more information:

• View and manage tickets list

• View and manage tickets board

• Manage actions on multiple tickets

• Manage actions on individual tickets

• Create new tickets

• Manage ticket tasks

• Manage Dashboard

• Dashboard widget types

• View and access dashboard data

• Update dashboard

• Manage Ticket, Time Entry, and Client fields with Field Manager