Field Manager is a centralized tool that allows administrators to manage and customize fields across various modules such as tickets, time entries, and clients.
The Field Manager in Freshservice provides a unified interface to:
- View, add, edit, or remove fields used in forms (e.g., ticket forms, client forms, asset forms).
- Control visibility and behavior of fields based on specific conditions or workflows.
- Organize fields by grouping them into sections for better usability.
- Set field properties, such as making fields mandatory or read-only.