This article contains information on the following topics:
View tickets board
To access the board view of your service desk tickets:
Login to your Freshservice account.
Go to Tickets > Board (Beta).
The Tickets Board page opens showing you tickets categorized by ticket statuses in separate columns: Open, Pending, Resolved, and Closed.
Manage tickets board
The Tickets Board page provides a column-wise view of tickets based on the ticket statuses.
Each column contains all tickets with the associated status (for example, Pending), displayed as tiles. You can scroll through each column to view tickets with the associated status.
Additionally, you can change column positions, set column limits for each column, change ticket priority and status, update ticket assignment, and so on.
To set the column limit for any column, click the icon on a column and select Set column limit. The Set column limit dialog opens.
Enter the required column limit, and click Set. Or, you can leave this field empty if you do not want to set any limit.
To change the position of any column, click the icon on a column and select Change column position. The Column position dialog opens.
Select the required column position from the dropdown, and click Save.
To change the ticket priority, status, or update ticket assignment, click the relevant action button (for example, Status, as shown below). Then, update the relevant option.
To add notes, reply, or forward ticket conversations, click on any ticket tile. Then, update conversations or add notes with the options shown on the right pane. Here, you can also change the ticket priority, status, or update ticket assignment.
To apply new filters for the Tickets Board view, use the Filter section on the right pane.
To view another Tickets Board, click the option at the top left corner of the Tickets Board page. Then, select the required board.
Note: You can use the New board option to add a new tickets board.