Agent

Tickets 8

• Introduction to Tickets
• View and manage tickets list
• View and manage tickets board
• Manage ticket actions
• Manage actions on multiple tickets

View all 8

Tasks 1

• Manage ticket tasks

Dashboard 4

• Manage Dashboard
• Dashboard widget types
• View and access dashboard data
• Update dashboard

Agent Overview 3

• Know your way around Freshservice for MSPs
• Create Announcements
• How to use tags for tickets, contacts and solution articles