The Freshservice for MSPs Tickets module centralizes essential information related to service desk tickets. It provides a comprehensive overview, consolidat...
Wed, 11 Jun, 2025 at 10:37 AM
This article contains information on the following topics: View tickets list Manage tickets list Modify the tickets list view Set the sorting order for...
Wed, 11 Jun, 2025 at 10:43 AM
This article contains information on the following topics: View tickets board Manage tickets board View tickets board To access the board view of y...
Wed, 11 Jun, 2025 at 10:00 AM
On the Tickets List page, you can perform various actions either on a single ticket or multiple tickets. Additionally, you can access all details related to...
Wed, 11 Jun, 2025 at 10:48 AM
To manage actions on multiple tickets: Login to your Freshservice for MSPs account. Go to Tickets > List. Select two or more tickets to view var...
Wed, 11 Jun, 2025 at 10:00 AM
This article contains information on the following topics: Add or update ticket conversations View and update related tickets View and update tasks Vie...
Wed, 11 Jun, 2025 at 10:56 AM
The Freshservice for MSPs Tickets module allows agents and administrators to create new tickets, besides the tickets submitted by your contacts or clients t...
Wed, 11 Jun, 2025 at 10:00 AM
You can export tickets lists data in CSV or Excel format based on the fields you want to export, and time and date options. To export the tickets list: ...
Wed, 11 Jun, 2025 at 10:00 AM