Skip to main content
Support Home
Products
Freshservice
Streamline your IT service and manage internal requests from your employees.
Freshdesk
Empower your support team to work together and resolve customer issues faster.
Freshchat
Engage with website visitors and product users for sales and customer success.
Freshcaller
Setup a cloud-based call center across 40 countries within minutes.
Freshsales
Align your sales and marketing teams to create better experiences with an all-in-one CRM.
Freshteam
Recruit and onboard top talent. Manage all employee data and time off in one place.
Freshworks Neo
Customize, extend, and unify experiences for your business.
Freshsurvey
Collect customer feedback for free without compromising on the essentials.
Resources
Community
Freshworks product how-tos, peer support and thought leadership
Video Library
Here's a collection of all our videos categorized under different playlists.
Agent Training
Need to train your new agents on Freshdesk? Enroll them in the Academy
Freshservice
Login
Login
Support home
›
Resources
Community
›
Video Library
›
Agent Training
›
Products
Freshservice
›
Freshdesk
›
Freshchat
›
Freshcaller
›
Freshsales
›
Freshteam
›
Freshworks Neo
›
Freshsurvey
›
Freshservice
›
Solution home
Agent
Agent Overview
Know your way around Freshservice for MSPs
Wed, 11 Jun, 2025 at 11:22 AM
Create Announcements
Wed, 11 Jun, 2025 at 11:22 AM
How to use tags for tickets, contacts and solution articles
Tue, 15 Jul, 2025 at 10:32 PM
Community
Video Library
Agent Training
Freshservice
Freshdesk
Freshchat
Freshcaller
Freshsales
Freshteam
Freshworks Neo
Freshsurvey