Before learning about each individual modules, it is essential to know the key components of the Freshservice for MSPs UI. This will help you in effectively...
Wed, 11 Jun, 2025 at 11:22 AM
The Announcements feature allows admins and agents to share important updates with end users (contacts) across clients. Whether it's about system maint...
Wed, 11 Jun, 2025 at 11:22 AM
Tags help you segment entities like tickets, solution articles, and contacts for easy identification. On this page, you can rename tags, merge them, and rem...
Wed, 11 Jun, 2025 at 12:55 PM