Note: The Dew interface described in this article will be available starting December 1, 2025. The information below is for early reference and preparation.
The Dew user interface (UI) introduces a refreshed and unified visual experience in Freshservice for MSPs. This new design brings modern aesthetics, improved usability, and consistency to the Freshworks ecosystem. The switch to the new design interface is seamless and does not affect any new features.
Introducing Dew
Dew is Freshworks’ unified design system. It redefines how users interact with Freshworks products by offering:
- A modern and consistent look across all products.
- A personalized experience with dark and light themes.
- A simplified interface designed to improve productivity and focus by reducing visual clutter and making key actions easier to find.
- Accessibility-focused enhancements that make experiences more inclusive through improved color contrast.
Note: Dew is solely a UI enhancement, not a feature. Activating the new interface in your product will not affect any existing features.
Transitioning to the Dew Interface
On December 1, 2025, the new interface will be applied automatically to all new sign-ups and existing accounts. There will be no option to switch to the Classic UI.
Examples of Dew UI
Here are some example screens showcasing the new interface:
- Ticket details page - A refreshed, unified view that brings clarity and focus to every customer interaction.
- Client list page - A refreshed layout that helps you view and manage client information with clarity.
- Analytics - Insightful reports designed to turn data into confident decisions.
