How to import contacts

This articles describes how you can import contact details from your organization to Freshservice for MSPs.

To import contacts:

1.  Go to Clients > All Clients > click Import > select Contacts from the drop-down.
   
2. In the Import contacts window, click Upload CSV or drag and drop a CSV from from your system.
   
   Note: Ensure that the header row in your file includes the appropriate field names such as Contact name and Email.The Email must be unique, as it is used to identify matching records in Freshservice for MSPs.
   
   
3. Click Next to upload the file.
   
   Note: You can import up to 3000 rows in the CSV file.