How to import departments

This articles describes how you can import department details from your organization to Freshservice for MSPs.

To import departments:

1.  Go to Clients > All Clients > click Import > select Departments from the drop-down.
   
2. In the Import Departments window, click Upload CSV or drag and drop a CSV from from your system.
   
   Note: Ensure that the header row in your file includes the appropriate field names such as Client ID, Department name, and Description. Within a client, each department must have a unique Department name. The combination of Client ID and Department name is used to identify matching records in Freshservice for MSPs.
   
   
3. Click Next to upload the file.
   
   Note: You can import up to 1000 rows in the CSV file.