Agents and Agent Groups

• Auto-assigning Tickets to Agents in a Group (Round Robin)

  Wed, 11 Jun, 2025 at 11:00 AM
• Creating a new custom role

  Wed, 11 Jun, 2025 at 11:00 AM
• Agent types in Freshservice for MSPs

  Thu, 25 Sep, 2025 at 1:33 PM
• Get Started with the New Freshservice for MSPs Interface

  Fri, 21 Nov, 2025 at 10:58 AM