To configure the ticket task fields:
Login to your Freshservice for MSPs account.
Go to Admin > Global Settings > Service Management > Service Desk Settings > Field Manager > Ticket Fields.
Click Ticket task. The Ticket Fields > Ticket task page opens.
Click any default field to view and update its properties.
Update the field properties (as required), and click Done.
To add a new custom field to the ticket task, select the required field type from the Drag & Drop Field options (for example, ‘URL’ field type).
The Field Properties dialog for adding the new custom field is shown.
Enter a name for the new field in the Field Name box.
Update other properties and click Done. The new custom field is added to the Ticket task page.
After adding or updating all the ticket task field configurations, click Save.