If you support users across multiple regions, you can enhance their experience by customizing automated email notifications in their preferred language. This article provides a step-by-step guide to configuring and managing multilingual email notifications .


To configure notifications specific to clients, you can configure email notifications at the client level.  


Adding Supported Languages

Adding multiple languages to your service desk enables you to provide personalized notifications based on user preferences.


If your plan allows you to support customers across multiple languages, you can add any number of Supported Languages to your service desk beside your default primary language. 


Follow these quick steps to add additional languages.


  1. Go to Admin > Account Settings > Service Desk Rebranding. 
    To modify global workflows, navigate to Admin > Global Settings > Account Settings > Service Desk Rebranding

    To modify client-level workflows, navigate to Admin > Client Settings > {Client Name} > Account Settings > Service Desk Rebranding

  2. In the section called Languages, click Manage Languages.
  3. Under Supported Languages, find and add all the languages you want to support.
  4. Click Save once you are done adding all the languages.
  5. If you use custom fields in your service desk, click on the download translation file option.
  6. Use the help of your IT team to configure the custom fields in the YML file.
  7. Once done, click edit near the secondary language and upload the translated YML file
  8. Click Save.