https://msp.support.freshservice.com/support/home 2026-05-10T08:03:48+00:00 always 1.0 https://msp.support.freshservice.com/support/solutions 2026-05-10T08:03:48+00:00 always 0.8 https://msp.support.freshservice.com/support/solutions/50000000360 2026-05-10T08:03:48+00:00 always 0.8 https://msp.support.freshservice.com/support/solutions/50000000361 2026-05-10T08:03:48+00:00 always 0.8 https://msp.support.freshservice.com/support/solutions/50000000362 2026-05-10T08:03:48+00:00 always 0.8 https://msp.support.freshservice.com/support/solutions/folders/50000002366 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002370 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002408 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002409 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002411 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002413 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002414 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002415 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002416 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002417 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002418 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002419 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002420 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002421 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002423 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002424 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002425 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002426 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002427 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002429 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002430 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002432 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002433 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002434 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002435 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002436 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002437 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002452 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002503 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002568 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002569 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002571 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002578 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/folders/50000002592 2026-05-10T08:03:48+00:00 always 0.64 https://msp.support.freshservice.com/support/solutions/articles/50000010744-how-to-import-clients 2025-07-08T13:16:04+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000010746-how-to-import-locations 2025-07-11T17:43:27+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000010748-how-to-import-departments 2025-07-08T13:24:23+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000010749-how-to-import-contacts 2025-07-08T13:19:17+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000010750-configuring-multiple-business-hours 2025-06-11T12:37:16+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000010751-creating-a-task-ola-policy-in-your-service-desk 2025-06-11T12:36:10+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000010752-manage-business-hours 2025-06-11T12:37:20+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000010753-creating-field-groups-for-capturing-user-information 2025-06-11T12:34:00+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000010754-creating-a-new-custom-role 2025-06-11T12:30:53+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011078-expression-builder-node 2025-06-11T12:48:00+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011079-timer-node-add-time-delays-in-your-automations 2025-06-11T12:49:01+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011080-how-to-work-with-workflow-automator- 2025-06-11T12:49:04+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011081-configure-dynamic-sections-for-ticket-forms 2025-06-11T11:25:50+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011082-configure-dependent-fields-for-ticket-forms 2025-06-11T11:26:06+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011083-export-tickets-list 2025-06-11T11:30:53+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011084-getting-started-with-analytics 2025-06-11T12:41:11+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011085-enabling-ticket-closure-rules-for-incidents 2025-06-11T12:32:42+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011086-how-to-use-tags-for-tickets-contacts-and-solution-articles 2025-07-16T00:02:54+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011087-automating-ticket-workflows-using-supervisor-rules 2025-06-11T12:32:46+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011088-configure-multilingual-email-notifications 2025-08-21T17:03:58+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011089-creating-an-spf-record 2025-06-11T12:37:23+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011090-allowlist-freshworks-domains-and-ips-for-mail-server-users-india- 2025-06-11T13:23:00+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011091-set-up-your-support-mailbox 2025-06-23T20:15:09+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011092-add-spf-and-dkim-email-authentication 2025-06-11T13:25:25+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011120-powerful-placeholders-with-liquid-filter 2025-06-11T13:00:57+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011121-gdpr-and-freshservice 2025-06-11T12:50:51+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011146-allowlist-freshworks-domains-and-ips-for-mail-server-users-us- 2025-06-11T13:27:58+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011147-allowlist-freshworks-domains-and-ips-for-mail-server-users-aus- 2025-06-11T13:39:39+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011148-allowlist-freshworks-domains-and-ips-for-freshservice-mail-server-users-eu- 2025-05-09T12:12:47+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011177-expression-builder-node-troubleshooting-guide 2025-06-11T12:49:34+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011222-auto-assigning-tickets-to-agents-in-a-group-round-robin- 2025-06-11T12:30:50+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011253-create-knowledge-base 2025-06-03T18:24:05+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011254-set-up-article-approvals-in-the-knowledge-base 2025-06-03T18:24:23+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011255-create-articles-from-email-conversations 2025-06-03T18:24:31+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011256-create-agents 2025-07-01T14:37:24+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011257-manage-agent-permissions 2025-06-11T12:25:30+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011258-how-to-deactivate-an-agent- 2025-07-01T14:13:46+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011259-manage-agent-roles 2026-01-22T17:04:24+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011260-freshservice-for-msps-integration-with-google-calendar 2025-06-25T11:45:29+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011276-create-and-manage-agent-groups 2025-06-11T12:30:48+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011279-freshservice-for-msps-plan-and-pricing 2025-06-11T14:33:38+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011281-introduction-to-tickets 2025-06-11T12:07:40+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011282-view-and-manage-tickets-list 2025-06-11T12:13:31+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011283-view-and-manage-tickets-board 2025-06-11T11:30:35+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011284-manage-ticket-actions 2025-06-11T12:18:36+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011285-manage-actions-on-multiple-tickets 2025-06-11T11:30:42+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011286-manage-actions-on-individual-tickets 2025-06-11T12:26:13+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011287-create-new-tickets 2025-06-11T11:30:49+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011288-manage-ticket-tasks 2025-06-11T12:30:49+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011289-manage-dashboard 2025-06-11T12:32:55+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011290-dashboard-widget-types 2025-06-11T11:34:29+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011291-view-and-access-dashboard-data 2025-06-11T11:34:33+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011292-update-dashboard 2025-08-12T22:58:45+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011293-manage-ticket-time-entry-and-client-fields-with-field-manager 2025-06-11T11:51:54+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011294-configure-ticket-form-fields 2025-06-11T12:01:45+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011295-configure-ticket-task-fields 2025-06-11T11:25:16+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011296-configure-time-entry-fields 2025-06-11T11:25:33+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011297-managing-tickets 2025-06-11T16:25:49+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011298-freshservice-for-msps-integration-with-office-365-calendar 2025-06-11T11:28:04+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011299-unable-to-access-analytics-reports 2025-06-11T12:41:13+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011300-how-long-does-it-take-to-generate-data-exports-report-schedules-and-downloads- 2025-06-11T12:41:17+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011301-report-sharing-in-freshservice-analytics 2025-06-11T12:41:22+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011302-understanding-percentage-calculations-in-analytics 2025-06-11T12:41:55+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011303-understanding-sorting-behaviour-in-analytics 2025-06-11T12:42:11+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011305-work-with-curated-reports 2025-06-11T12:43:42+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011306-agent-performance 2025-06-11T12:43:51+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011307-agent-group-performance 2025-06-11T12:43:56+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011308-service-performance-for-clients 2025-06-11T12:43:59+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011309-client-specific-summary-of-ticket-resolution 2025-06-11T12:44:27+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011310-service-desk-essentials 2025-06-11T12:44:48+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011311-client-satisfaction-survey-insights 2025-06-11T12:44:53+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011312-active-users-across-clients 2025-06-11T12:44:56+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011313-solution-articles-effectiveness-and-status 2025-06-11T12:44:59+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011314-work-with-field-manager 2025-06-11T12:33:26+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011315-understanding-due-by-times-and-sla-policies 2025-06-11T12:36:00+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011316-defining-your-default-sla-policy 2025-06-11T12:36:04+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011317-creating-multiple-sla-policies-for-specific-departments-and-groups 2025-06-11T12:36:07+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011319-create-clients 2025-06-11T12:20:41+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011320-manage-clients 2025-06-17T17:22:08+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011321-manage-client-fields-with-field-manager 2025-06-11T05:21:54+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011322-configuring-email-notifications 2025-07-01T13:31:08+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011323-list-of-dynamic-placeholders 2025-07-01T13:57:10+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011325-create-contact-groups 2025-06-11T12:34:55+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011326-service-desk-settings 2025-06-12T13:47:14+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011327-support-portals 2025-06-12T13:42:42+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011330-know-your-way-around-freshservice-for-msps 2025-06-11T12:52:02+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011331-create-announcements 2025-06-11T12:52:07+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011332-logging-into-frreshservie-for-msps 2025-06-11T11:45:04+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011333-raise-tickets 2025-06-11T11:59:17+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011334-announcements 2025-06-11T12:05:03+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011335-overview-email-channels 2025-07-01T12:48:37+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011336-manage-emailbox 2025-06-11T13:16:34+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011339-priority-matrix 2025-08-01T03:01:11+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011351-deactivate-a-client 2025-06-17T17:12:03+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011420-allowlist-freshworks-domains-and-ips-for-email-server-users-uae- 2025-07-11T17:43:58+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011436-list-of-supported-languages 2025-07-11T17:41:18+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011437-manage-export 2025-07-10T18:33:12+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011438-create-common-reply-templates-with-canned-responses 2025-10-13T16:08:08+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011509-using-the-agent-collision-feature 2025-08-13T11:58:05+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011512-create-and-share-dashboards-with-other-agents 2025-08-13T17:13:10+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011547-timesheet-management 2025-12-11T02:25:13+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011552-form-templates-for-tickets 2025-09-12T10:40:57+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011553-schedule-recurring-tickets-using-scheduler 2025-09-09T11:57:37+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011558-agent-types-in-freshservice-for-msps 2025-09-25T15:03:19+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011576-rename-the-servicebot-in-slack 2025-10-30T19:33:44+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011679-customize-the-microsoft-teams-app 2025-12-11T01:27:39+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011683-configure-the-service-catalog 2025-11-13T16:31:38+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011684-manage-shared-fields-for-service-categories-and-items 2025-12-16T15:49:59+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011731-get-started-with-the-new-freshservice-for-msps-interface 2025-11-21T12:28:55+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011753-business-rules-for-tickets 2025-11-13T16:40:11+07:00 always 0.512 https://msp.support.freshservice.com/support/solutions/articles/50000011801-add-time-entries 2025-12-11T02:25:52+07:00 always 0.512